Getting started2 July 20269 min read
The 10-minute website self-audit: read your site like a customer
A practical ten-check list to work out whether your website is actually doing its job — run it yourself in about ten minutes.
Insights
Plain-English guides for website owners.
Useful, jargon-free writing for people who run a business, not a web server. Each piece tells you what's really going on, what you can check yourself, and when it's worth getting help.
Performance1 July 20269 min read
Why is my website so slow? The real causes — and what actually fixes them
Wondering why your website is so slow? Here are the five real causes in plain English, a 5-minute self-test, and which fixes you can do yourself versus when to get help.
Security30 June 20268 min read
My website's been hacked — what to do in the first hour
Calm, step-by-step help for the first hour after your website is hacked: how to confirm it, what to do in order, and when to call for help.
Rebuilds27 June 20268 min read
Fix or rebuild? How to tell when your website is beyond saving
An honest guide to deciding whether your website needs a repair or a full rebuild — the real signals, a decision framework, and how to judge any quote.
Migrations25 June 20269 min read
How to move your website to a new host without it going down
A calm, plain-English guide to migrating your website to a new host with no downtime — covering DNS, the email trap, testing, and a pre-move checklist.
Rebuilds23 June 20268 min read
The real cost of a cheap website
Is a cheap website worth it? Here's where the money really goes, the hidden costs that bite later, and how to buy well on any budget.
WooCommerce20 June 20268 min read
Why customers abandon your checkout — and how to stop it
Customers adding to basket but not buying? Here's why WooCommerce checkouts lose sales — friction and faults — plus a monthly self-test to catch it.
Ongoing care18 June 20268 min read
What website maintenance actually involves (and why 'set and forget' fails)
A plain-English guide to what website maintenance really includes, a free DIY monthly routine, and how to judge whether a care plan is worth paying for.
Engineering notes
Deeper technical writing
The engineering behind the fixes — hands-on notes for a more technical reader.
DevOps1 April 20208 min read
Taking the K9s out for a walk
A hands-on walkthrough of K9s, the terminal UI for managing Kubernetes clusters — installation, navigating resources, viewing logs, pulses, xrays and benchmarking.
Tips31 March 20201 min read
Catalina: Let me run my CLI command!
A welcome macOS Catalina security change can block trusted command-line tools you've downloaded. Here are two safe ways around it.